Digital Accessibility Services

Using real assistive technologies and a broad range of accessibility and user research methods, we connect what people experience with why it matters and where improvements can be made. Findings are translated into clear, purposeful insights — with the level of detail and language needed to support everything from technical remediation and product decisions to wider organisational understanding and buy-in.

Hands-on testing across assistive technologies explores how people access, navigate and interact with digital experiences — identifying compatibility issues, friction and barriers that automated checks or single-technology testing can miss.

Testing is performed in-house, with the option to validate findings with disabled users where real-world user verification is needed. Scope can be shaped around your priorities and timelines, from rapid manual checks to more in-depth assessment. Findings are presented in a clear, focused format, with the technical detail needed for remediation alongside concise insight to support product decisions and wider accessibility understanding.

Accessibility findings are translated into clear, structured and ticket-ready work, giving teams the detail they need to understand, prioritise and resolve issues.

Using AI-assisted workflows alongside robust, repeatable testing frameworks, we help QA, product and engineering teams build accessibility into existing ways of working — from individual features to complex digital ecosystems. Findings can be supported with live assistive technology demonstrations and video clips, making barriers easier to understand and helping teams see the user impact alongside the technical detail.

Carefully planned research explores digital journeys in depth, from prototypes, content and wording through to design, functionality and interaction. Research can be moderated and tailored to the project, with testing across assistive technologies and, where appropriate, replication or verification with disabled users.

Our standardised reporting methodology captures outcomes consistently, making evidence easier to compare, track and act on over time. This can support ongoing accessibility audits, product development and continuous improvement — helping teams understand not just whether a journey works, but where people encounter friction and why.

We work alongside product and design teams at different stages of development, combining accessibility and UX evaluation with disabled-user research where appropriate. Early expert evaluation can identify accessibility, usability and interaction issues before they become difficult or costly to change, with disabled-user testing used to explore, validate or challenge those findings where the project calls for it.

We can test concepts, prototypes, language, content and interactions, and validate journeys as products develop. Drawing on a broad range of research and accessibility methods, we translate what we learn into practical improvements that help teams create clearer, more intuitive and inclusive digital experiences.

We translate business use cases and procurement requirements into robust, repeatable tests that can be applied across different products and suppliers. Testing can include real assistive technologies and, where appropriate, disabled-user evaluation to understand accessibility, usability and the wider experience in practice.

This provides a consistent basis for comparing suppliers, identifying accessibility risks and making informed procurement decisions before contracts are awarded.

We create structured, repeatable frameworks that allow organisations to compare accessibility across journeys, releases and over time. By combining task completion data with lived-experience testing, teams can measure what is improving, identify where barriers persist and understand how people experience the journey in practice.

Quantitative measures provide a consistent way to track change, while evidence from disabled users adds context to the results, helping teams understand not just whether performance has changed, but where further accessibility investment may have the greatest impact.

We work with product, UX, research, design and engineering teams to build practical accessibility knowledge and confidence. Sessions can combine tailored workshops, strategic guidance, live assistive technology demonstrations, disabled-user testing and Q&A, helping teams understand accessibility barriers and how they affect people in practice.

From establishing an accessibility approach and defining responsibilities to mentoring teams through real projects, we help embed accessibility into everyday processes and ways of working. The aim is not simply to share knowledge, but to give teams the confidence, tools and understanding to make better accessibility decisions and keep improving over time.

AI personas risk creating an illusion of success when prompts need to anticipate the barrier before the persona can encounter it. The test risks validating what is already known rather than providing genuine discovery.

Our human-verified testing brings real people into the process to uncover unexpected barriers, workarounds and interaction issues that predefined personas and automated checks may not expose.

These findings can reveal weaknesses in structure, labelling, navigation and interaction that affect not only people using assistive technologies, but also how emerging AI agents interpret and navigate digital experiences. Improving accessibility and creating more consistent, well-structured digital journeys can help both people and AI-enabled tools interact with services more reliably — strengthening experiences today while preparing for emerging agent-based interactions.