Inclusive Research & User Testing
In-house studies with disabled and neurodivergent participants, using real assistive technologies to uncover genuine usability barriers across key digital journeys.
Digital Accessibility shaped by lived experience
We help digital teams build accessible products through expert technical evaluation and testing with our panel of disabled and neurodivergent users.
Our work combines deep accessibility expertise with real-world user testing to understand how digital services work in practice — bringing together technical accessibility and lived experience to identify what works, what creates friction and where things can work better.
Talk to us about your projectWhat we do
Not one-size-fits-all accessibility. Bespoke accessibility solutions where technical expertise meets lived experience.
We understand it. We evidence it. We make it actionable.
Assistive Technology Health Checks
Expert testing with screen readers including VoiceOver, NVDA and JAWS, alongside Voice Control, magnification, keyboard and switch access. Designed to identify accessibility blockers early and validate how experiences work in practice.
See how experiences work in practice. Read more
Hands-on testing across assistive technologies explores how people access, navigate and interact with digital experiences — identifying compatibility issues, friction and barriers that automated checks or single-technology testing can miss.
Testing is performed in-house, with the option to validate findings with disabled users where real-world user verification is needed. Scope can be shaped around your priorities and timelines, from rapid manual checks to more in-depth assessment. Findings are presented in a clear, focused format, with the technical detail needed for remediation alongside concise insight to support product decisions and wider accessibility understanding.
Accessibility Audits & Action Roadmaps
WCAG 2.2 Level AA and EAA-aligned technical reviews that translate complex findings into clear, ticket-ready remediation roadmaps for product and engineering backlogs.
Strategic Procurement & Vendor Testing
Testing of third-party software, white-label solutions and digital vendors using real assistive technologies and disabled testers — giving you an honest view of accessibility, usability and the wider user experience before you commit.
Granular Journey Discovery & Moderated Research
Exploring digital journeys in depth through carefully planned, moderated research to uncover friction, workarounds and points of exclusion — revealing opportunities to improve the experience for everyone.
AI-Agent Readiness & Human-Verified Assurance
Preparing digital services for emerging AI-agent interactions while protecting products from synthetic persona failures through 100% human-verified testing.
Trusted by digital & accessibility leaders
Here is what accessibility leaders, engineering coaches, and institutional partners say about working with Source Accessibility:
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"Source Accessibility provides invaluable accessibility consultancy to Skyscanner, supporting us primarily with inclusive user testing. Her technical background and genuine passion for accessibility makes a real impact on how we design and build for disabled users."
Heather Hepburn
Head of Accessibility, Skyscanner
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"Source Accessibility helped us review accessibility across our rebranded website and gave clear, practical recommendations to improve the experience for all users."
Neil Studd
Software Engineering Coach, Makers
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"Source Accessibility supported us with an accessibility audit and implementation guidance, helping to improve the usability of our website for a wider audience."
Dennis Trueland
Chair of Trustees, Trefoil Trust
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"As Industrial Liaison for the School of Computer Science at the University of St Andrews, I am used to collaborating with external organisations. However, it is rare to come across someone who makes the experience as straightforward and joyful as Marie. Source Accessibility played a key intermediary role in our collaboration with Skyscanner, creating accessibility documentation and facilitating lived-experience demos. Marie's practical guidance and expertise made a real impact on how our students incorporate accessibility into their professional practice."
Dr Kirsty Ross
Industrial Liaison Officer, University of St Andrews
Lived Experience in Action
See digital accessibility through the eyes of a blind screen reader user. Real assistive technology testing reveals usability barriers, navigation issues and accessibility gaps that automated testing can miss.
Screen Reader Journey with Adi Latif X Source Accessibility
Adi Latif, a blind screen reader user and experienced accessibility tester, demonstrates how iPhone VoiceOver shapes the experience of planning a journey to the Tower of London.
The walkthrough reveals how unlabelled buttons, vague signposting and unclear interactions can turn a simple journey into a frustrating experience — and how accessible design can give screen reader users the clarity and confidence to navigate independently.
What the demonstration reveals
- Real-world accessibility barriers: How unlabelled controls, unclear states and navigation issues affect screen reader users.
- Assistive technology in practice: How VoiceOver interacts with the interface and influences the user journey.
- The value of disabled user testing: Why testing with people who use assistive technology can uncover usability issues automated accessibility testing may miss.
Accessibility isn’t just about passing automated checks. It’s about creating digital experiences that work for real people.
Important to you, important to us
Source Accessibility regularly works with sensitive information, including disability-related details that are treated as special category data under UK GDPR.
- Data protection & GDPR: We minimise data, store it securely, and only use it for agreed research and testing purposes.
- Security: Ways of working are aligned with Cyber Essentials good practice to protect client and participant data.
- Professional standards: Led by an IAAP member with appropriate professional indemnity (£5m) and public liability (£2m) cover for consultancy and research work.
- Sustainability: Remote-first by default, reducing travel while still enabling meaningful participation from diverse disabled users.
Review our Cyber Essentials Certification (PDF) (opens in a new tab) and Carbon Reduction Plan (PDF) (opens in a new tab) .
Let's talk about your product
Whether you are starting a new build or improving an existing service, we are happy to have a short, no-pressure conversation.