Inclusive Research & User Testing
Task-based studies with disabled and neurodivergent participants using real assistive technologies to uncover genuine usability barriers across key digital journeys.
Accessibility shaped by lived experience
We help digital teams build accessible products through expert technical evaluation and authentic testing with real disabled and neurodivergent users.
Our work combines deep accessibility expertise with real-world user testing to understand how digital services work in practice across screen readers, Voice Control, magnification, keyboard-only, and switch access.
Talk to us about a projectOur Capabilities
Bespoke accessibility solutions combining technical WCAG 2.2 AA evaluation with authentic lived experience:
Assistive Technology Health Checks
Rapid expert reviews across screen readers (VoiceOver, NVDA, JAWS), Voice Control, magnification, keyboard, and switch navigation to catch blockers early in sprint cycles.
Accessibility Audits & Action Roadmaps
WCAG 2.2 Level AA and EAA-aligned technical reviews that translate complex findings into clear, ticket-ready remediation roadmaps for product and engineering backlogs.
Strategic Procurement & Vendor Testing
Evaluating third-party software, white-label booking tools, and digital vendors before purchase to guarantee accessibility compliance before financial commitment.
Granular Journey Discovery & Moderated Research
Driven by product discovery and careful planning, our experienced moderators evaluate broader user journeys at a granular level to uncover friction, workarounds, and points of exclusion.
AI-Agent Readiness & Human-Verified Assurance
Preparing digital services for emerging AI-agent interactions while protecting products from synthetic persona failures through 100% human-verified testing.
Trusted by digital & accessibility leaders
Here is what accessibility leaders, engineering coaches, and institutional partners say about working with Source Accessibility:
-
"Source Accessibility provides invaluable accessibility consultancy to Skyscanner, supporting us primarily with inclusive user testing. Her technical background and genuine passion for accessibility makes a real impact on how we design and build for disabled users."
Heather Hepburn
Head of Accessibility, Skyscanner
-
"Source Accessibility helped us review accessibility across our rebranded website and gave clear, practical recommendations to improve the experience for all users."
Neil Studd
Software Engineering Coach, Makers
-
"Source Accessibility supported us with an accessibility audit and implementation guidance, helping to improve the usability of our website for a wider audience."
Dennis Trueland
Chair of Trustees, Trefoil Trust
-
"As Industrial Liaison for the School of Computer Science at the University of St Andrews, I am used to collaborating with external organisations. However, it is rare to come across someone who makes the experience as straightforward and joyful as Marie. Source Accessibility played a key intermediary role in our collaboration with Skyscanner, creating accessibility documentation and facilitating lived-experience demos. Marie's practical guidance and expertise made a real impact on how our students incorporate accessibility into their professional practice."
Dr Kirsty Ross
Industrial Liaison Officer, University of St Andrews
Lived Experience in Action
See digital accessibility through the eyes of a blind screen reader user. Real assistive technology testing reveals usability barriers, navigation issues and accessibility gaps that automated testing can miss.
Screen Reader Journey Evaluation with Adi Latif
Adi Latif, a blind screen reader user and experienced accessibility tester, demonstrates how iPhone VoiceOver shapes the experience of planning a journey to the Tower of London.
The walkthrough reveals how unlabelled buttons, vague signposting and unclear interactions can turn a simple journey into a frustrating experience — and how accessible design can give screen reader users the clarity and confidence to navigate independently.
What the demonstration reveals
- Real-world accessibility barriers: How unlabelled controls, unclear states and navigation issues affect screen reader users.
- Assistive technology in practice: How VoiceOver interacts with the interface and influences the user journey.
- The value of disabled user testing: Why testing with people who use assistive technology can uncover usability issues automated accessibility testing may miss.
Accessibility isn’t just about passing automated checks. It’s about creating digital experiences that work for real people.
Important to you, important to us
Source Accessibility regularly works with sensitive information, including disability-related details that are treated as special category data under UK GDPR.
- Data protection & GDPR: We minimise data, store it securely, and only use it for agreed research and testing purposes.
- Security: Ways of working are aligned with Cyber Essentials good practice to protect client and participant data.
- Professional standards: Led by an IAAP member with appropriate professional indemnity (£5m) and public liability (£2m) cover for consultancy and research work.
- Sustainability: Remote-first by default, reducing travel while still enabling meaningful participation from diverse disabled users.
Review our Cyber Essentials Certification (PDF) (opens in a new tab) and Carbon Reduction Plan (PDF) (opens in a new tab) .
Let's talk about your product
Whether you are starting a new build or improving an existing service, we are happy to have a short, no-pressure conversation.